Lately we have been receiving phone calls from our HYPEMedical clients who use the Dymo Label printer. Clients were reporting that blank labels were being printed on their Dymos. Blank labels were being printed not only off HYPEMedical but also from Dymo’s own software.
What we found out, and Dymo confirmed, is that Windows update KB5000802 is to blame. KB5000802 interferes with Dymo’s Label Web Service. The Dymo Label Web Service is the label printer’s software component that allows printing off a web application like HYPEMedical.
The following is a solution that will help restore your Dymo’s performance.